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Mercy Health Services ("Mercy") is pleased to offer you access to the online site known as MyChart. MyChart provides you access to your health, medical, and insurance information via the internet. Among other things MyChart permits users to view selected portions of their medical records and receive certain laboratory and imaging results. Users are also able to communicate with their health care providers regarding non-urgent health concerns. Use of the MyChart site is optional; however, patients who choose to use MyChart do so subject to the following Terms & Conditions.


Electronic Messages:

MyChart allows you to communicate directly with your healthcare providers regarding your medical care through electronic messages. You should not expect that messages will be responded to immediately. Accordingly, you agree that you will only use MyChart messages for communications of a non-urgent, routine nature. When in doubt, contact your healthcare provider by telephone. If you have a medical emergency, you should immediately dial 911 and you should not attempt to communicate with your healthcare provider through MyChart.

You also understand that your healthcare provider can only respond to the information you have provided. If the information you provide via MyChart is incomplete or inaccurate, it will not be possible for Mercy to provide a complete or accurate response. Messages sent to you via MyChart may contain information that is important to your health and medical care. It is your responsibility to monitor these messages and take appropriate action in a timely manner. It is also your responsibility to follow up with your healthcare provider if you do not receive a response message, as spam and junk mail filters, technical glitches, etc. could prevent transmission of the response.

You also agree to communicate through MyChart only for questions related to your own medical condition or for the medical condition of someone for whom you are authorized to make medical decisions. You agree that asking for advice on behalf of another person for whom you are not authorized to make medical decisions could potentially be harmful and is a violation of these Terms and Conditions of Use.

MyChart electronic messages may be shared with Mercy healthcare providers assisting in your medical care or with staff members directing your message to the appropriate healthcare provider. Therefore, MyChart may not be appropriate for sensitive matters or issues that you wish to discuss with your healthcare provider directly. Messages exchanged between you and your healthcare provider through MyChart become part of your official medical record. This information is confidential but may be released with your consent or by legal requirement. You agree to use appropriate discretion when sending online messages, particularly if you do not want the information to appear in your permanent medical record.


E-mail Privacy:

As a MyChart user, you will be notified via e-mail when there is new medical information to be viewed in your MyChart account. This means that any person with access to your e-mail will be able to see this notification. You should take this into account when registering an e-mail address with MyChart.



An individual must be age 13 or older to request a MyChart account. Parents or guardians of minor children ages 12 and under may request creation of and access to a minor child's account by following the terms outlined in the "Proxy Access" section of these Terms and Conditions.


Proxy Access:

Individuals age 18 or older may be granted proxy access to another adult patient’s MyChart account upon the patient’s submission of the MyChart Adult Proxy Access Authorization Form. A parent or legal guardian of a minor age 12 and younger may request proxy access to the minor’s MyChart account by submitting a MyChart Child Proxy Request Form, which will provide full access to the minor’s MyChart account. When the patient turns 13, Proxy access will terminate automatically. A parent or legal guardian of a minor between the ages of 13 and 17 may request proxy access to a teen’s MyChart account by submitting a MyChart Teen Proxy Request Form, which requires the signature of both the minor and the parent/legal guardian and must be submitted at an in-person office visit. Proxy access to a teen’s MyChart account will be more limited to protect the teen’s rights to privacy.

Mercy will verify the identity and the authority of the individual requesting proxy access before proxy access will be granted. If a proxy’s legal relationship or authority to access the patient’s health information changes, the proxy must inform Mercy immediately and discontinue use of the proxy account.


Security and Confidentiality:

Mercy affords the same degree of confidentiality to medical information stored on MyChart that is given to medical information stored by Mercy in any other medium. You understand, however, that Mercy cannot guarantee the security of the MyChart system. In addition, you understand that you are responsible to ensure that your computer or other electronic device(s) has protections against viruses, malware, spyware, trojan horses, and other types of computer software or programs that could compromise the security of your computer or electronic device(s). You also understand that you are responsible for selecting a secure password and maintaining the confidentiality of your password.


Request to Access Laboratory Test Results:

By requesting a MyChart account, you understand that Mercy will provide you with available laboratory results through your MyChart account. You understand, however, that for legal, health, and/or business reasons, Mercy may not make certain laboratory results available through MyChart.


No Guarantee of Access or Completeness of Medical Record:

Mercy cannot guarantee that use of MyChart will be free of interruptions. Routine maintenance of computer systems, power outages, or other circumstances may lead to inaccessibility of MyChart. During these times, if it is necessary to contact your healthcare provider you should do so by telephone or by an in-person visit. MyChart is designed for your convenience and to enhance your access to certain parts of your medical record. However, MyChart does not contain your complete medical record, and certain information will not appear in your MyChart account.


Links to Other Sites:

Any links contained on MyChart are provided solely as a convenience to you. Mercy does not endorse nor make any representation regarding such third-party sites, their information, services or merchandise.


Appropriate Use and Suspension or Termination of Use of MyChart:

Access to the MyChart system is granted to you for the purpose of furthering your medical care. Use of the system unrelated to this purpose may result in the suspension or termination of access privileges. Improper activities include, but are not limited to, the use of inappropriate or abusive language, reserving appointment times that are not needed or are frequently cancelled and other activities that are deemed to cause a disruption to operations. You understand that you have no contractual or legal entitlement to the use of MyChart and that Mercy may terminate your access to MyChart for any reason. You may also contact Mercy at any time to request termination of your access to MyChart.


Indemnification and Other Terms:

Mercy shall not be liable for any damages suffered by you or any other third parties related to your use of MyChart, whether directly or indirectly. By creating a MyChart account, you agree to hold Mercy harmless and indemnify it against any liability, damages, causes of action, or other claims arising out of, or in any way connected with, your use of MyChart or the information contained therein. The Terms and Conditions of Use may be changed at any time in the discretion of Mercy and updated terms will be posted on the MyChart website for your review. You agree that each time you use MyChart you are, by such use, consenting to the Terms and Conditions applicable at that time. The content of MyChart is protected by copyright. You may access the content of MyChart only for your personal, noncommercial use. If you desire to reproduce or download any part of the content for other than personal use, you must request and receive written permission from Mercy before doing so.